"Do you know how filthy the window is out here? It's covered in cobwebs and leaves."
The teller condescending regurgitated the customer service script which has no answer for housekeeping complaints.
"Could you just mention it to your manager, if they came out and look they could get the house-cleaners (who come every day) to take care of it.
I got the glazed over stare of, "You are blocking customers will you please move on and never speak to me again. Who are YOU to complain."
I decided to talk to a manager in person. I signed the waiting list clipboard. I waited for a manager.
"Do you know how filthy the window is out here? It's covered in cobwebs and leaves. If you just go and look you could get the house-cleaners (who come every day) to take care of it."
The manager regurgitated the customer service script which has no answer for housekeeping complaints. I got the smiling version of, "You are blocking customers will you please move on and never speak to me again. Who are YOU to complain."
This has got to stop.
Report card for this week:
Bank Of America Monroe Drive: Filthy, please tell house cleaners to clean every day.
Bank Of America North Druid Hills: Filthy, please tell house cleaners to clean every day.
Wells Fargo Monroe Drive: Filthy, please tell house cleaners to clean every day.
Chase on Cheshire Bridge: Spotless and shiny. Bravo.
"Is there anything else I can help you with today?"
The teller condescending regurgitated the customer service script which has no answer for housekeeping complaints.
"Could you just mention it to your manager, if they came out and look they could get the house-cleaners (who come every day) to take care of it.
I got the glazed over stare of, "You are blocking customers will you please move on and never speak to me again. Who are YOU to complain."
I decided to talk to a manager in person. I signed the waiting list clipboard. I waited for a manager.
"Do you know how filthy the window is out here? It's covered in cobwebs and leaves. If you just go and look you could get the house-cleaners (who come every day) to take care of it."
The manager regurgitated the customer service script which has no answer for housekeeping complaints. I got the smiling version of, "You are blocking customers will you please move on and never speak to me again. Who are YOU to complain."
This has got to stop.
Report card for this week:
Bank Of America Monroe Drive: Filthy, please tell house cleaners to clean every day.
Bank Of America North Druid Hills: Filthy, please tell house cleaners to clean every day.
Wells Fargo Monroe Drive: Filthy, please tell house cleaners to clean every day.
Chase on Cheshire Bridge: Spotless and shiny. Bravo.
"Is there anything else I can help you with today?"
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